CallApp: Caller ID & Recording

Privacy policy

Last Updated: March 15, 2022

As a collaborative community, CallApp’s top priority will always be its relationship with the community. CallApp is firmly committed to the security and protection of the personal integrity of our users, their contacts, and CallApp’s service, as set forth herein.

 This Privacy Policy describes what personal information may be shared with CallApp and other users when activating and using CallApp’s services, how CallApp receives, collects, and uses this data, and how to opt-out.

Amazing Apps and its affiliates (“Amazing App”, “we” or “us”) respect the privacy of users (“user” or “you”) of CallApp’s app(“Software”) and services (together with the Software, the “Service”) and are committed to protecting information, including Collected Information.

“Collected Information” means a user’s private, personal or personally identifying or identifiable data or information, including Content, Contact information (such as name, email address, or social network identifier), information which may be considered as “personal information” under the California Consumer Privacy Act of 2018 (“CCPA“), and as further defined below.

“Public Resources” means information available through CallApp’s partners’ data resources, or over publicly available online databases and other public data resources.

The terms of this Privacy Policy are incorporated by reference into CallApp’s Terms of Service.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.  BY REGISTERING, DOWNLOADING, INSTALLING, ACCESSING, ACTIVATING, OR OTHERWISE USING THE SERVICE OR INTERACTING WITH US ON OUR WEBSITE, YOU ACKNOWLEDGE THE TERMS AND THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY, INCLUDING WITHOUT LIMITATION WITH RESPECT TO THE COLLECTION AND PROCESSING OF YOUR COLLECTED INFORMATION AS SET FORTH HEREIN.

The Service is not designed or intended for children under the age of eighteen (18) unless a younger age threshold has been adopted by your country (the “Eligible Age”).

What Collected Information we Collect and How We Use it

If you are in the EU, privacy laws require us to tell you the legal basis on which we process your Collected Information.  You will find that information in this section, in italics.  If you would like more information about the legal basis we use, or about the “legitimate interests” referred to, please contact us at: dpo@callapp.com.

Information from user or user devices.

The information which is essential for the use of the Service

When you register, download, install and access the Service, the following Collected Information will be collected and processed by CallApp:

Information regarding contacts contained in user device phone books (as detailed below) (“Contacts”), name, phone number, email, connection information, usage statistics, event information, version of the Software used (the “Essential Information“).

We collect and process the Essential Information because it is necessary in order for us to be able to perform our contract with you and provide you with the Service.

The information is optional and intended to improve your user experience of the Service

When you activate or otherwise use the Service or interact with us on our website, we may collect the following information: geo-location, IP address, device ID or unique identifier, device details (including device manufacturer and type, device model and name, device hardware and settings), supported apps information, ID for advertising, ad data, operating system, and operator.

We will ask for your specific consent before we receive access to your geo-location and you will have the right to withdraw or decline your consent to such access and process at any time, in the manner prescribed in this Privacy Policy.

As to all other information above, we collect and process such information because it is necessary for our legitimate interests in conducting, developing, and improving our business and meeting the needs of and improving the relationships with our current and prospective users.

Furthermore, prior to using our recording call feature, which allows you to save and access certain recordings of calls and other telephone communications that you participate in, we request that you inform all participants of such recorded calls of your intended use of the recording call feature and obtain all consents and approvals for the recording of the call, as necessary or advisable under applicable law. Please note that the recordings will only be stored on your device and not on CallApp’s servers.

Information regarding Contacts.

When you register, download, install, access, and use the Service, the following Collected Information regarding the Contacts will be collected and processed by CallApp:

names, phone numbers, emails, and information from Public Resources including Third Party Social Networks, associated with the phone number of each Contact, such as website address.

You agree that you will exercise caution and common sense if you provide us with or let us collect or receive information, including Collected Information, about someone else e.g. someone who calls you. Please inform your Contacts and any such other person, that their information may be collected and shared with CallApp and direct them to the terms of this Privacy Policy and our Terms of Service for more information.

We collect and process the Collected Information about others (including Contacts) because it is necessary for our legitimate interests in conducting, developing, and improving our business and meeting the needs of and improving the relationships with our current and prospective users.

Information uploaded by you

You may upload and share information, including Collected Information, into the Service as content (“Content”). Content may take the form of your profile information or Contact information. All Content is available to us and to other users.

We collect and process the Content because it is necessary for our legitimate interests in conducting, developing, and improving our business and meeting the needs of and improving the relationships with our current and prospective users.

We will collect and process the Collected Information collected from users and user devices, information from Public Resources and information from other users of the Service:

To provide the basic features and other specialized functionalities of the Service pursuant to the Terms of Service.

To provide you with information and services that are available only to registered users of the Service.

To provide you with information about the Service and allow us to respond to your queries.

To provide you with complementary information to be stored on your device, pertaining to the Contacts.

To enable us to associate data/names with a phone number through our name/data tagging functionality, which allows a user who receives a call from a phone number that is not associated with data or a name in our resources to indicate the data/name to be associated with that number. This data/name will only be associated with a number through the name/data tagging functionality if a sufficient number of independent users or publicly available sources, based on our algorithms, have indicated similar data/name for the relevant number.

To store a phone number reported by a user as being “spam”, in combination with the user’s internal ID in order to maintain the user’s spam list online and also for the purpose of building a community-based spam-blocking directory.

To allow us to identify and contact you, including in connection with promotional offers and customer service operations such as software updates.

Information from cookies and similar technologies.

Information associated with users is collected from cookies and similar technologies such as digital identifiers, log files, web beacons, and plugins (“Cookies”), which store certain information from user devices, allowing us to understand and save preferences for future visits and to compile aggregate data about site traffic and site interaction. If a user provides Collected Information to us, then this Collected Information may be linked to data stored in Cookies.

Information may also be collected by third-party cookies, which are Cookies that are controlled by a third party and not by us, that store certain Collected Information on user devices (“Third-Party Cookies”). For example, third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website and other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on visits to our site or other sites on the internet. Third-Party Cookies may be updated each time a user uses the Service or each time a user visits other websites or access other applications using similar types of Cookies. We do not control Third-Party Cookies or the types of information that are compiled by them, or the use of Collected Information collected by the relevant third party.

You may opt-out of Cookies, including Third-Party Cookies. Most browsers allow you to block or remove Cookies.

Third-Party Partners

Third-party partners may engage with or be engaged by CallApp for commercialization purposes such as: using data for third party partners’ internal business needs and/ or for the provision of identity verification services and delivery of interest-based content and targeted and non-targeted advertisements to users, except where such use has been excluded by agreement with, or prohibited by, a CallApp partner (providing a Public Resources as defined above). We may share Collected Information with our partners such as name, postal address, email, or other identifier and may do so in a non-human readable form. In addition, our partners may also collect information directly from user devices, such as IP address, device ID, information about the browser or operating system, and depending on device settings, geographic location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of the device.

Our partners may combine such information including Collected Information with information from other sources, and may place or recognize unique cookies on user browsers.

Third-Party Sites and Privacy Policies

The Service may contain links to third-party websites. We are not responsible or liable for the privacy policies, practices, Collected Information, or other content collected, received, stored, used, or shared by third-party websites. We encourage you to carefully read the privacy policies and the terms of use or service of third-party websites prior to submitting any information, including Collected Information.

The Service may offer users the ability to interact with social plugins from social media sites. Social media sites may receive data when users visit a website that has plugins. In some cases, we may know that a user received information from a social media site, or clicked on a social plugin, such as a Facebook Like button. Similarly, if a user previously provided Collected Information to a third-party operating a plugin on our website, then that third party may recognize that user when that user visits our website. Use of Collected Information by third parties is subject to the applicable third party’s privacy policy, so we encourage users to read third-party privacy policies carefully. As with linked sites, we are not responsible or liable for the privacy policies, practices, Collected Information, or other content that is collected, received, stored, used, or shared by social network plugins.

Upon user information, including Collected Information, being shared with a third party, we will continue to treat the user’s information according to the terms of this Privacy Policy, and the relevant third party will treat the user’s information according to the terms of its own privacy policy.

Opting Out

Users may opt-out of the Service by uninstalling the Software from their device, either by choosing the uninstall option on the Software or by using the software removal option of the operating system of their device.

Upon uninstalling the Software, we will no longer collect any further information, including Collected Information, from you through the Service, nor will we provide you with the Service, including with information via the Service pertaining to your Contacts or other third parties that initiate phone calls with you.

If you would like to request the deletion of your information that was disclosed to Service Providers or to third-party partners (as detailed in Sections 2 and 3 above) or any other details about the disclosure of your information, please contact us at support@callapp.com. If you are in the EU or Brazil you have additional rights in relation to the deletion of your Collected Information. If you are a California resident you have additional rights in relation to the deletion of your Collected Information. Please see below for more information.

The Term of Retention and Use

We will retain and use your information, including the Collected Information as long as you are a user of the Service, and will continue to retain your information for up to 5 years from the time you unregister from the Service and/or opt-out for certain services and/or withdraw your consent to certain use (if our processing is based on your consent), subject to the requirements of, or exercise of any individuals’ rights under, applicable privacy laws. If you or any of your Contacts or any other person unlist their names and phone numbers made available through CallApp’s functionalities, in the form described below, we will retain their information, including Collected Information, for a period of up to 5 years from the time they unlisted from CallApp’s Service, subject to the requirements of, or exercise of any individuals’ rights under, applicable privacy laws.

Retention, Rectification, and Deletion of Collected Information

We may retain information only for the Retention Period unless required otherwise to comply with any applicable legal or ethical reporting or document retention requirements.

If you find any of your information, including the Collected Information, to be inaccurate, you may contact us at any time by sending an email to: support@callapp.com and we will do our best to rectify your information as soon as practically possible.

If you wish to delete any of your Collected Information from our resources and/or servers, please send an email to: support@callapp.com, and we will delete such Collected Information pursuant to applicable privacy law requirements. In such an event, subject to applicable privacy laws, your information will be deleted or unlisted from our database. Notwithstanding the foregoing, if we are required to maintain certain information, including Collected Information, about you, we will comply with your deletion request after fulfilling any legal requirements. In addition, a copy of your information, generated by our automated computer archival backup systems, may remain in our archives, even after the Retention Period, provided such copy will be stored securely and will not be displayed on our active database.

If you, any of your Contacts, or any other person do not wish to have their names and phone numbers made available through CallApp’s functionalities, they may unlist their number from the Service by logging onto the “Unlist” page on CallApp’s website – https://www.callapp.com/unlist. Once they are unlisted from the Service, CallApp will not search the CallApp platform for their phone number. However, their details may still be available through Public Resources.

Additional Rights for EU, Brazil, and California individuals

If you are in the EU, the EEA, Brazil, or if you are a California resident, applicable privacy laws grant you additional rights in relation to your Collected Information.  You can exercise any of these rights by contacting us at: support@callapp.com. If you are a California resident, you may also contact us by clicking here. In order to process certain of your requests, we have a verification mechanism that uses an email address and phone number to verify your identity. We may request additional information to verify your identity on a case-by-case basis.

If you are a California resident, you may use an authorized agent to submit a request on your behalf. The authorized agent may submit a request by contacting us at support@callapp.com or by clicking here. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Collected Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

If you are in the EU, the EEA, or Brazil, you have the following rights:

The right to be informed about how we use your Collected Information. You should be able to find the details in this policy but you can ask for more information if anything is unclear.

The right to access the Collected Information we hold about you.

The right to ask us to correct any Collected Information which we hold about you.

The right to ask us to delete your Collected Information in certain circumstances.

The right to object to or restrict our use of your Collected Information in certain circumstances. Please note that this may affect your ability to use the Service, or in some cases, terminate the Service completely.

The right to stop us from using your Collected Information for direct marketing.

The right to withdraw your consent to our processing of your Collected Information if our processing is based on your consent.

The right to request that we transfer certain elements of your Collected Information to you or another service provider in a machine-readable format.

The right to complain to your national data protection regulator.

If you are a California resident, you have the following rights:

The right to request to know what personal information, including Collected Information, we collect, use, disclose and sell. You may exercise this right twice per year, free of charge. If we are unable to fulfill this request, we will tell you the reasons why.

The right to opt-out of the “sale” of your Collected Information by us, as “sale” is defined under the CCPA. Without derogating from the aforesaid as to the Eligible Age for which the Service is intended, we do not knowingly sell Collected Information of minors under 13 years old without consent from the minor’s parent or guardian, nor do we knowingly sell Collected Information of minors between 13 and 16 years old without the minor’s own consent. If you do not affirmatively opt-out, and you are not a minor, your Collected Information may be sold as disclosed in this Privacy Policy.

The right to request deletion of your personal information, including Collected Information, collected by us. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request to delete, we will let you know the reason why.

The right not to receive discriminatory treatment by us for exercising your privacy rights.

The CCPA requires that we make certain disclosures about our general collection, use, disclosure, and sale of personal information over the past 12 months. Accordingly, in the past 12 months: (i) we collected the categories of personal information from the sources and for the purpose detailed in Section 1 above; and (ii) we disclosed the categories of personal information detailed in Section 1 above to the categories of third parties detailed in Sections 2 and 3 above.

In the past 12 months, we have allowed certain companies to place third-party cookies on our Service or collect certain Collected Information from user devices as described above under Sections 1 and 3, which allows those companies to receive information about your activity on CallApp that is associated with your browser or device. The companies may use that data to serve you more relevant ads on the Service or on other websites. Under the CCPA, sharing data like this may be considered a “sale” of personal information. To exercise your right to opt-out of such a sale, please click here. Except for this kind of sharing, CallApp has not sold your personal information; however, please review the disclosure below regarding how we may sell your Collected Information in the future.

We may decide to sell any Collected Information, which includes all of the information described in Section 1 above. We may choose to sell Collected Information to any of the parties described in Sections 2 or 3 of this Privacy Policy for any purpose. To exercise your right to opt-out of the sale of your Collected Information, please click here. If you do not opt-out, your Collected Information may be sold as disclosed in this Privacy Policy.

Security

We take commercially reasonable efforts to maintain the security of the Service and the information you submit to the Service, including your Collected Information, and preventing unauthorized access to your information, including your Collected Information, through the use of industry-standard technologies and reasonable internal procedures, including transmitting your data using modern security measures such as encryption.

In addition, we enable the display of CallApp’s data only based on a phone number that has already been obtained by a user, e.g.: by an incoming call.

Although we make good faith efforts to store your information in a secure operating environment, we cannot guarantee security. We cannot be responsible for the acts of those who gain unauthorized access to or abuse our Service, and we make no warranty, express, implied, or otherwise, that we will prevent such access. You understand that all information, including Collected Information, collected through our website or in connection with the Service is at your own risk and is subject to the provisions, disclaimers, and limitations of liability in both this Privacy Policy and our Terms of Service.

In the event that we become aware of any accidental or unauthorized access to your information, we will use commercially reasonable efforts to notify you of such.

Transfer of Information to a Different Jurisdiction

Collected Information is stored in the USA.

We or our infrastructure providers may transfer Collected Information to a different jurisdiction at our or their sole discretion, provided that such jurisdiction ensures an adequate level of protection of the Collected Information or that such transfer meets any other applicable data protection requirements.  You can ask us for more information about how we meet such requirements.

In addition, we or our infrastructure providers may transfer Collected Information to a different jurisdiction, if necessary and required in accordance with applicable data protection laws.

Law and Jurisdiction

This Privacy Policy shall be construed and governed in accordance with the laws of the State of Israel, regardless of its conflict of laws rules. The courts of Tel Aviv, Israel, shall have sole and exclusive jurisdiction over any dispute under this Privacy Policy or otherwise related to the Service.

Updates to this Privacy Policy

CallApp reserves the right to update this Privacy Policy from time to time. At our sole discretion, we may post updates here.

Updates to this Privacy Policy are effective as of the “Last Updated” date. If we make significant changes, we will make that clear on the app and/or on our website or by some other means of contact such as email, so that you can review the changes before you continue to use the Service. 

Contact us

If you have an inquiry or complaint about this Privacy Policy or our information collection practices, please comment on this blog.

Thank you